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Returns Policy

General Returns Policy


Due to the nature of the machinery and equipment supplied by Wasteflix, we do not accept returns for change of mind, incorrect ordering, or business preference once equipment has been delivered and installed.

All equipment supplied is intended for professional use and is thoroughly tested prior to dispatch.

Faulty Equipment or Performance Issues


If a machine supplied by Wasteflix fails to perform as intended, the following procedure applies:

  1. Initial Reporting
    Any issue must be reported to Wasteflix as soon as possible after installation.
  2. Engineering Assessment
    Wasteflix will arrange for an engineer to attend site, where necessary, to diagnose and attempt to rectify the issue.

Rectification Period

Wasteflix will be given a reasonable opportunity to repair or correct any performance issue

Return Eligibility (Limited Circumstances)


A machine may only be considered eligible for return where all of the following conditions are met:

  • The machine has failed to perform as intended for a continuous period of at least four (4) weeks following delivery or installation; and
  • No Wasteflix engineer has attended site during that four-week period to attempt to rectify the issue, despite the issue being reported; and
  • The fault materially prevents the machine from operating for its intended purpose.

If all these conditions are satisfied, Wasteflix will review the case and may, at its sole discretion:

  • Arrange for the machine to be returned, and
  • Offer a repair, replacement, or refund where appropriate.

Exclusions


Returns will not be accepted where issues arise from:

  • Incorrect operation of the machine
  • Lack of maintenance or servicing
  • Damage caused by misuse or negligence
  • Modifications or repairs carried out by third parties
  • Incorrect electrical supply or installation environment
  • Normal wear and tear

Inspection of Returned Equipment


If a return is approved:

  • Equipment must be returned in its original condition, subject only to reasonable operational use.
  • Wasteflix reserves the right to inspect equipment before any refund or replacement is issued.

Where damage or misuse is identified, Wasteflix reserves the right to refuse the return or apply repair charges.

Refunds


Where a refund is approved:

  • Refunds will be issued using the original payment method where possible.
  • Refunds will only be processed after inspection and confirmation that the return conditions have been met.

Contact


To report a problem or request technical support, please contact:

Wasteflix Support

Email: sales@wasteflix.com

Website: https://www.wasteflix.com

Please include:

  • Company name
  • Machine model
  • Serial number
  • Description of the issue